About Us

Family & Children Services, Inc. is governed by a volunteer board of directors consisting of 24 representatives equally distributed among the communities served. Board members reflect their communities’ needs and guide the agency in their varying areas of expertise. The Board determines policy and guides the growth and mix of services offered to the community. Board members are elected to serve three-year terms of office, limited to two terms.

Board of Directors

Our Staff

The Agency currently employs 200 staff, serving clients onsite in Kalamazoo and Calhoun County and offsite in Allegan, Barry, Berrien, Branch, Cass, St. Joseph and Van Buren counties. Services are delivered in client’s homes, at a variety of schools, community organizations and respite houses. The quality of services offered is assured through several ongoing staff committees directed at ‘best practices’ in the delivery of human services. Quality Management, which represents all levels/programs of the Agency, meets monthly to provide oversight for continuous quality activities and identifies areas for organizational improvement. Other committees include Risk Management/Safety, Grass Roots Training, Wellness and Trauma Informed.

2016 Agency Organizational Chart


Family & Children Services’ operating budget for 2017 is $10,710,000. The Agency receives funding through contracts with the Michigan Department of Health and Human Services (MDHHS), Community Mental Health entities, insurance reimbursements, fees for services, and contributions. Private contributions from individuals and businesses are welcomed. The Agency offers several vehicles for giving including HANDLE WITH CARE – our annual fund which provides for immediate client needs and services and is a safety net when there is no other source in our community. Circle of Hope – our endowment fund supports operations and works to ensure that critical human services are available for future generations. All gifts are deductible for income tax purposes to the extent provided by law. Family & Children Services has been designated by the Internal Revenue Service as a nonprofit organization that meets the qualifications of Section 501(c)(3) of the Internal Revenue Code. The Agency is accredited by the Council on Accreditation of Services for Families and Children (COA) and is licensed by the State of Michigan as a Child Placing Agency, Child Caring Institution, and Substance Abuse Program.


Licensing - Contracts - Affiliations

  • County Community Mental Health Entities with Southwest Michigan Behavioral Health
  • Council on Accreditation of Services for Families and Children (COA) is the largest, comprehensive, private accrediting body of social and mental health agencies in the United States. The Agency received its first accreditation from COA in June 1997.
  • Communities in Schools of Kalamazoo
  • Michigan Department of Health and Human Services
  • Michigan Federation for Children and Families
  • Strong Families/Safe Children, a collaboration of local United Ways, MDHHS and area Agencies
  • State of Michigan as a Child Placing Agency, Child Caring Institution and Substance Abuse Program

Agency Management Team

Sherry Thomas-Cloud, MSW, LMSW
Chief Executive Officer

Joyce Daily-Spence, MA, LLP
Director of Child Welfare

Diane Marquess, MS, LPC
Director of Behavioral Health

Jeff Marshall
Director of Operations

Courtenay VanderMolen
Director of Resource Development