Crisis Information

Sources of Support during a Crisis

During a crisis it is essential that you take all possible measures to ensure your safety and well-being. There are multiple sources of support available, so do not give up hope. At Family & Children Services, we understand the importance of early response to serious situations – especially with youth. 

Mobile Crisis Response (MCR)

The Mobile Crisis Response (MCR) Program is a comprehensive, community-based service offering immediate response, 24-hours per day, seven days per week, for youth in Kalamazoo County facing a mental health and/or substance use crisis. Mobile Crisis Response is a team of clinical professionals trained specifically to work with youth and their families. They are skilled in crisis intervention, clinical assessment addressing serious mental health issues, developing crisis safety plans to address risks and behaviors associated with mental health and substance use issues and coordinating short-term crisis placements for youth. The MCR team has up-to-date access to community resources and knowledge of critical youth issues. Mobile Crisis Response provides at no cost to families:

  • A prompt response from caring professionals who will assess and respond to your crisis situation
  • A focus on individual choice, allowing families to determine the nature of the crisis, and when, where and how MCR will respond
  • Follow up services after a crisis to work with youth, families or providers and to assist in the development of safety/crisis plans

Mobile Crisis Response (MCR) Brochure (English)

Mobile Crisis Response (MCR) Brochure (Español)

Mobile Crisis Response (MCR) Insert Card (English)

Mobile Crisis Response (MCR) Insert Card (Español)


Access to Mobile Crisis Response is through Integrated Services of Kalamazoo at:

(269) 373-6000
(888) 373-6200

Integrated Services of Kalamazoo
  • MCR Operates 24/7/365 days a year

  • Initial calls are triaged by the ISK Access Line 24/7

  • Questions or concerns call Susan Davis 269‑373‑0248 x4229 or 269‑344‑0202

Gryphon Place

Gryphon Place connects people to information, resources and support systems to assist them in resolving crises and meeting life challenges. A 24 hour help line provides crisis intervention and referrals to health and human service agencies in Kalamazoo County as well as to communities across the State of Michigan. Dial 211 for a help line that operates 24 hours per day, seven days per week. Gryphon Place is part of the National Suicide Prevention Lifeline networks and meets national standards for Best Practices for Suicide Prevention Hot Lines.


Dial 211

Gryphon Place

Therapeutic Residential Youth Services

Therapeutic Residential Services provide intensive stabilization services in a structured, safe environment for youth who are experiencing behavioral health instability and need out-of-home treatment.

Placements are accepted 365 days a year in a licensed, six bedroom, homelike setting. Additional admission criteria may be:

  • Youth who present with significant behavioral challenges
  • Youth being stepped down from inpatient hospitalization
  • Youth being stepped up from residential facilities
  • Youth experiencing repeated placement instability
  • Youth who are unaccompanied and are waiting a relative placement

On-site Therapeutic Treatment services include:

  • Assessment of needs
  • Educational activities
  • Positive Behavior Support (PBS) structured lessons
  • TARGET: Trauma Affect Regulation activities
  • Individual and Group Counseling
  • Structured activities such as art, team building, games, and independent living skills
  • Structured physical activities
  • Case Management coordination of care
  • Inclusion and involvement of parents, other family members or caregivers
  • Discharge planning

During a youth’s stay, emphasis is placed on creating an environment designed to support youth in trauma recovery. Each youth will have a comfortable, private room. Residents will be encouraged to participate in structured activities that are scheduled throughout the day. Balanced nutritional meals are provided in a family-like setting.

Clinical Services Brochure

Therapeutic Residential Services Brochure