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Crisis Information

Sources of Support during a Crisis

During a crisis it is essential that you take all possible measures to ensure your safety and well-being. There are multiple sources of support available, so do not give up hope. At Family & Children Services, we understand the importance of early response to serious situations – especially with youth. 

Mobile Crisis Response (MCR)

The Mobile Crisis Response (MCR) Program is a comprehensive, community-based service offering immediate response, 24-hours per day, seven days per week, for youth in Kalamazoo County facing a mental health and/or substance use crisis. Mobile Crisis Response is a team of clinical professionals trained specifically to work with youth and their families. They are skilled in crisis intervention, clinical assessment addressing serious mental health issues, developing crisis safety plans to address risks and behaviors associated with mental health and substance use issues and coordinating short-term crisis placements for youth. The MCR team has up-to-date access to community resources and knowledge of critical youth issues. Mobile Crisis Response provides at no cost to families:

  • A prompt response from caring professionals who will assess and respond to your crisis situation
  • A focus on individual choice, allowing families to determine the nature of the crisis, and when, where and how MCR will respond
  • Follow up services after a crisis to work with youth, families or providers and to assist in the development of safety/crisis plans

Mobile Crisis Response (MCR) Brochure

Mobile Crisis Response (MCR) Insert Card

Substance Use Disorder (SUD) Services Card


Access to Mobile Crisis Response is through Kalamazoo Community Mental Health and Substance Abuse Services at:

(269) 373-6000
(888) 373-6200

Kalamazoo Community Mental Health and Substance Abuse Services
  • MCR Operates 24/7/365 days a year

  • Initial calls are triaged by the KCMHSAS Access Line 24/7

  • Questions or concerns call Susan Davis 269‑870‑5823

Gryphon Place

Gryphon Place connects people to information, resources and support systems to assist them in resolving crises and meeting life challenges. A 24 hour help line provides crisis intervention and referrals to health and human service agencies in Kalamazoo County as well as to communities across the State of Michigan. Dial 211 for a help line that operates 24 hours per day, seven days per week. Gryphon Place is part of the National Suicide Prevention Lifeline networks and meets national standards for Best Practices for Suicide Prevention Hot Lines.


Dial 211

Kalamazoo Community Mental Health and Substance Abuse Services

Glen’s House Child/Adolescent Crisis Residential

Crisis residential services are for youth ages 5-17 with a primary mental health diagnosis experiencing an acute psychiatric crisis. Glen’s house is intended to provide a short-term (up to 14 nights) alternative to inpatient psychiatric services to avert an inpatient psychiatric admission or to shorten the length of an inpatient stay. Crisis placements are accepted 24-hours, 365 days a year in a licensed residential facility. Youth can also have a co-occurring substance abuse or developmental disability.

On-site crisis services include: Psychiatric evaluation, clinical assessment by licensed mental health professional, treatment planning, nursing services, medication management/stabilization, individual, family, and group counseling and crisis safety planning. Crisis Residential programs operate utilizing TARGET: Trauma Affect Regulation and Positive Behavior Support (PBS) curriculum.

Glen’s House

Youth Crisis Respite

Youth Crisis Respite provides a short-term placement for youth ages 5-17 experiencing a mental health crisis. Services are typically 2-14 days to assist in stabilizing a current (not on-going) crisis situation. Focus is on the temporary separation from youth’s natural environment to prevent the risk of deterioration of their mental health condition or harm to themselves or others.

On-site services include: Continuous observation and supervision, medication administration and treatment planning. Crisis Respite programs operate utilizing TARGET: Trauma Affect Regulation and Positive Behavior Support (PBS) curriculum.

During a youth’s stay at Glen’s House, emphasis is placed on creating an environment designed to support youth in trauma recovery. Each youth will have a comfortable, private room. Residents will be encouraged to participate in structured activities that are scheduled throughout the day. Balanced nutritional meals are provided in a family-like setting.

Glen’s House Child/Adolescent Crisis Residential Brochure